Mard By Abu Sandeep – Exchange Policy

Exchange:

Mard By Abu Sandeep does not have a no questions asked exchange policy. We might request you to share an image of your products for your order to qualify as an exchange:

• You must raise a request by emailing us on [email protected] within 24 hours of receipt of your order
• Product packaging, labels & tags must not be tampered with
• Product must be in perfect condition
• Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality with all tags and labels in place and undamaged.
• Refunds will only be processed for damaged or defective products in the form of store credit. In case of order cancellations by us, a refund will be processed back to the same payment method via the payment gateway. The timeline for same would be 2-4 weeks.
• Once you have requested an exchange, the product will be collected within 7 working days. Make sure the item is packed securely to prevent any damage during transit

Cancellations for Orders within India:

• The whole order amount will be refunded if the order is cancelled by us, lost or undelivered to your preferred location due to reasons beyond our control. We do not accept cancellations once the order is placed.
  Mard By Abu Sandeep reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Cancellation for Orders outside of India:

Cancellation Request for an order should be submitted within 24 hours of placing an order. After that no such request will be entertained. Sign into your account and find your order listed. Then, click “Cancel” or write to us at [email protected] with your name, email, phone number, confirmation number, order number and a reason for the cancellation

Refund Policy:

Mard By Abu Sandeep does not have a no questions asked refund policy. We might request you to share an image of your products for your order to qualify as a refund. We would be happy to offer a Store Credit or an exchange and only for an exceptional case would we do a refund:

• Return Window: Items must be physically returned within 7 days of receipt and the written return request submitted be made within 24 hours of order delivery on [email protected].
• An item bought online cannot, under any circumstances, be returned/exchanged at our retail points of sale.
• Condition of Return: Items must be returned unworn, unwashed, undamaged, with all original tags attached, and in their original packaging.

COD Returns:

• Returns for COD orders will be processed in the form of online store credit or an exchange.
• You must raise a request by emailing us on [email protected] within 24 hours of receipt of your order

Prepaid Returns:

• Returns for prepaid orders can be processed in the form of exchange or as online store credit, as per the customer's preference.
• You must raise a request by emailing us on [email protected] within 24 hours of receipt of your order
• Refunds for exceptional cases only or online store credits will be processed within 10-15 business days after receiving the returned item.